Terms and Conditions | Interparking

RULES FOR THE USE AND OPERATION OF CAR PARKS

In the Interparking Hispania car parks, the user must:

Pick up a parking receipt or ticket at the entrance of the same, for each parked vehicle.
Follow the rules and instructions of the person in charge or employees regarding use and safety.
Obey and comply with the signs established to circulate.
Show the ticket when required by the company's personnel.
Pay the established price of the stay before picking up the vehicle. To do this, the user must go to the ATMs installed for this purpose, if the car park has them. Otherwise, or if the ATMs are out of service, the user must go to the control booth. The retention of the vehicle is the only guarantee of payment.
In car parks that accept payment by credit or debit card, and payment by EMV is not enabled, the maximum amount admissible for payment by card is €45. If you are unable to pay by credit or debit card, either because you exceed this limit or for other reasons, you must pay the amount in cash.
Pick up the vehicle within a maximum time of 10 minutes after validating the ticket.
In the event of loss of the ticket, the user must prove their right to the vehicle in order to proceed to remove it.
The user may not hand over the keys to the vehicle to the car park staff under any circumstances.
The car parks do not offer a custody service for non-fixed and removable objects and/or accessories.
The car parks have complaint forms.
The parking hours are open 24 hours a day.
For any questions about use and operation, consult Law 40/2002.

I. GENERAL TERMS AND CONDITIONS OF THE P-APP

1. CONTROLLER OF THE P-APP

The application is owned by P-APP & WEB SERVICIOS DIGITALES, S.L.U., with tax identification number (CIF) B67447151 and registered office at Av. Parc Logístic, 22, 08040 Barcelona, registered in the Commercial Register, in volume 46,968, folio 17, page B-536,716, entry 1, a company belonging to the Interparking business group (hereinafter INTERPARKING).

2. P-APP INTERPARKING

This computer application has been developed for the management of car parks and regulated parking areas owned and/or managed by the INTERPARKING Group (hereinafter the P-APP).

With the P-APP, the user will be able to:

a) Locate, access and pay for the contracted services at INTERPARKING car parks and regulated parking zones.

b) Enter the registration numbers of the vehicles with which they wish to use the services.

c) Enter the payment cards they wish to use to pay for the contracted services.

d) Make payment for the contracted services.

e) Manage invoices for the services they have booked.

For the P-APP to function correctly, the device’s location must be determined using geolocation systems, so that the map can be positioned within the city and the INTERPARKING group’s car parks where you wish to park.

2.1 Terms of Use

It is strictly forbidden to resell the products and services of the P-APP.

This app is intended exclusively for private individuals.

The user account is personal and non-transferable.

Each individual may only have one associated account.

Each individual must complete the DNI, NIE or passport field in their user account; this document must be valid and remain in force whilst the user account is active on the P-APP. INTERPARKING reserves the right to request the necessary supporting documentation to verify the authenticity and validity of the documentation.

Each individual must complete the email address field to register on the P-APP; this email address must be valid and belong to the individual who holds the user account on the P-APP, and must remain active whilst the user account is active on the P-APP.

Each individual may register up to 5 number plates. These registered number plates will be linked to the user’s account on the P-APP and must belong to vehicles that the individual owns, has leased in their own name, or which are company-assigned vehicles. In exceptional cases, number plates for vehicles whose owners are related to the individual up to the first degree of kinship will be accepted. It is expressly prohibited to register number plates that do not correspond to the above cases. INTERPARKING reserves the right to request the necessary supporting documentation to verify the authenticity and validity of the documentation.

Each individual may register up to 5 cards to pay for services contracted via the P-APP, and one or more number plates may be assigned to each card, up to the maximum permitted number of number plates. The individual must be the holder of the registered cards, and these will be linked to the user account on the P-APP. It is expressly prohibited to register cards where the holder is not the individual who holds the user account on the P-APP. INTERPARKING reserves the right to request the necessary supporting documentation to verify the authenticity and validity of the documentation.

Each individual may request invoices for the services contracted via the P-APP, in their own name, in the name of their business name or trading name in the case of self-employed persons, or in the name of the company with which they have an employment relationship. It is expressly prohibited to request invoices that do not correspond to the above cases. INTERPARKING reserves the right to request the necessary supporting documentation to verify the authenticity and validity of the documentation.

Failure to comply with these rules will result in the suspension of the user’s account and, consequently, of all current contracts.

This section of the document is written in several languages; in the event of any discrepancy, the Spanish version shall prevail.

2.2 Access to facilities

In order to access the car parks and benefit from the rates offered via the P-APP, the user must be fully registered on the app before entering the car parks with their vehicle. This means that the account must include a valid vehicle registration number and a credit card linked to it.

P-APP users may only access the car park using the following methods to enjoy the benefits of the P-APP:

QR code:
Users must use the QR code generated by the P-APP and keep it to hand at all times to present it upon entry or exit.
Number Plate Recognition (LPR):
Access can be granted via the number plate recognition (LPR) system. However, this option does not exempt users from the need to present the QR code mentioned above as a backup if required.
Intercoms:
In the event of problems with the QR code and LPR systems, users may gain access using the intercoms located in the car park.

If a user obtains a ticket manually whilst registered on the app and is charged twice for the service, they will only be entitled to a refund of the amount charged by P-APP; they will not be entitled to a refund of the parking ticket fee.

2.3 Users with a VIA-T device.

Users with a Via-T device must deactivate it manually themselves before entering the car park.

If this is not done, the car park accepts no responsibility for any charges or problems that may arise. Therefore, if a double charge occurs, the user must request a refund of the Via-T amount from their bank.

3. COMPATIBLE DEVICES

This P-APP is available for iOS 11 or later and Android 8.0 or later. It can be downloaded free of charge on any of these platforms.

To use the P-APP, you will need a smartphone or similar device with data access (Wi-Fi, 3G or higher).

4. GETTING STARTED

Once you have downloaded the P-APP onto the device on which you intend to use it, you will need to register initially by following the instructions in the ‘MY USER DETAILS’ section.

Once you have registered as a user, you can log in to the P-APP by entering:

· your email address and

· your password.

To log in to the P-APP, you must enter the correct username and password. If you do not, an error message will appear and, after three failed attempts, you will need to contact the P-APP administrator via the ‘FORGOTTEN PASSWORD’ tab.

5. PASSWORD RECOVERY

To reset your password, enter the email address you used to register with the P-APP and select the ‘SEND’ option.

You will receive an email in your inbox with instructions on how to reset your password.

6. MAIN MENU

Once you have entered your username and password, you will be taken to the Main Menu, where you can access the following options:

a). MY ACCOUNT – TOP BAR ICON

b). QR ACCESS

c). SESSIONS BY THE MINUTE

d). MULTIPLE ENTRIES

e). MONTHLY SUBSCRIPTIONS

f). Parking meters

g). Invoices

h). TRACKING DEVICE

i). ELECTRIC VEHICLE

In addition, via the SIDE MENU available on the TASK BAR, the user can access the following features:

- CONTACT US, where users will find INTERPARKING’s contact details.

- P-APP TERMS OF USE AND PRIVACY POLICY, where you can access the terms of use, the general terms and conditions of the services offered and the P-APP Privacy Policy.

- GENERAL TERMS AND CONDITIONS OF THE P-APP, where the General Terms and Conditions of the P-APP, duly updated, are published.

- LOG OUT, where users can log out of that device.

- FREQUENTLY ASKED QUESTIONS (FAQ), where answers to the most frequently asked questions about the P-APP are provided.

These terms may be amended by INTERPARKING; any such amendments will be duly updated and applied once published. For further information, please visit the website www.interparking.es.

7. MY ACCOUNT

7.1 Registering and MY ACCOUNT

To register with the P-APP, you will need to enter the following details:

· First name.

· Surname.

· ID number.

· Date of birth.

· Email address and email confirmation.

· Password and password confirmation.

· Contact telephone number.

· Country of residence.

· Region.

· County.

· Town.

· Postcode.

7.2 Password and changing your password

The password must be at least 8 characters long and must contain upper-case letters, lower-case letters, numbers and symbols. If this is not the case, a validation message will appear stating that the password format is incorrect: ‘The password must be at least 8 characters long and consist of text, numbers and symbols’.

You can change your password via this tab by entering your current password and your new password, confirming the new password, and selecting the SAVE option.

7.3 My billing details

On this tab, the user can add and/or amend their billing details in order to request invoices for the services they have subscribed to.

7.4 My cards

On the following tab, you can add, edit and/or delete the cards you wish to use to pay for the services you have subscribed to.

To add a payment card, you must enter the following mandatory details:

1. CARD NUMBER

2. SECURITY CODE (CVV/CVN)

3. EXPIRY DATE (MM/YYYY)

4. CARDHOLDER

Each card may be assigned one or more registration numbers, up to the maximum number permitted.

7.5 My registration numbers

On this tab, the user can add or remove a vehicle registration number, as well as assign one or more cards to each registration number.

A maximum of 5 registration numbers may be entered.

INTERPARKING accepts no responsibility for adding or removing registration numbers, nor for the assigned cards used to make payments arising from their use in INTERPARKING group car parks; the P-APP user is responsible for keeping the register of registration numbers and assigned cards up to date, and for payments for the contracted services.

7.6 My settings

On this tab, you can choose whether or not to receive notifications and alerts when entering and leaving the car park, as well as select the LANGUAGE of the P-APP, available in Spanish and English.

7.7 My deactivated car parks

In this tab, you can select the car parks and number plates for which you wish to deactivate access via the P-APP. Once deactivated, you will need to access the car park using a ticket or a subscriber card/number plate if you are a subscriber to the car park.

7.8 My notifications

On this tab, provided that notifications are enabled in the MY SETTINGS tab, the user will receive alerts from the INTERPARKING Group regarding any issues with the P-APP, commercial information, and new products and services.

7.9 User Deregistration

On this tab, the user can deregister from the P-APP by deleting their account and all the data entered.

If the action is confirmed, all the user’s data will be permanently deleted from the database (with the exception of transactions carried out at car parks) and the user will be notified via an on-screen message of the outcome of the action: “Unsubscription successful”. “You have successfully unsubscribed from our system”. The user must click the ‘ACCEPT’ option to confirm the unsubscription.

Once the cancellation is complete, a cancellation confirmation email will be sent.

8. QR ACCESS

In this tab, accessible from the MAIN MENU, a QR code will be automatically generated for each number plate entered, so that it can be used to identify access at the car park entrance and exit in the event of a number plate reader failure, and also to identify access to pedestrian entrances, lifts and toilets.

9. STAY DURATION BY THE MINUTE

On this tab, users can view the parking sessions carried out, along with the charges, at the various car parks for the number plates entered into the P-APP.

It is also possible to ‘Block stay’ for current stays (where the vehicle is still in the car park). This action prevents payment via the P-APP upon exit. Once activated, the vehicle’s user must contact our control centre to be advised of the necessary steps to follow.

10. MULTI-ENTRY PASSES

This tab allows you to view and purchase MULTI-ENTRY passes, as well as to change their validity period.

MULTI-ENTRY PASSES are displayed in three different colours indicating their validity status:

a) White means not yet started.

b) Green means currently active, and

c) Grey indicates that it has expired.

This tab allows you to purchase MULTI-ENTRY PASS that apply to a specific car park.

To purchase a MULTI-ENTRY PASS, you must specify its start date and the vehicle registration number. Payment will be made using the card linked to that registration number.

You can also view details of a MULTI-ENTRY PASS by clicking on it.

11. MONTHLY PASSES

This tab allows you to view the MONTHLY SUBSCRIPTIONS you have taken out, as well as to take out new ones.

MONTHLY SUBSCRIPTIONS are displayed in three different colours indicating their status:

a) White means the subscription has not yet started.

b) Green means it is currently active, and

c) Grey indicates that it has expired.

On this tab, you can sign up for those SUBSCRIPTIONS that apply to a specific car park.

To purchase a SUBSCRIPTION, you must specify the month you wish to subscribe to, up to a maximum of 3 months. If you have selected the current month and the date of purchase is the 16th or later, the price of the subscription is halved and it will be valid for the remainder of the month. You must also provide the registration number for the vehicle on which you wish to use the subscription. Payment will be made using the card linked to that registration number.

You can also find out more about a SUBSCRIPTION by clicking on it.

12. PARKING METERS

This tab allows you to:

a) Pay for virtual parking tickets in regulated parking zones owned and/or managed by the INTERPARKING Group.

b) View your parking history.

c) Cancel fines issued for virtual tickets purchased via the P-APP.

12.1 Make a payment

On this tab, you can purchase a virtual regulated parking ticket; you must specify the registration number, the parking meter, the zone, and the end date and time. Payment will be made using the credit card linked to that registration number.

You can also find out more about regulated parking zones by selecting each one.

12.2 Parking Meter Stints

On this tab, users can view the history of their parking sessions for the most recent virtual tickets paid for in regulated parking zones, as well as filter by a specific date range.

12.3 Cancelling fines

On this tab, users can view any fines issued for virtual tickets purchased via the P-APP.

Fines may display the following statuses:

a) Issued: this means the fine has been generated and is pending cancellation.

b) Cancelled: this means the fine has been paid and will not be forwarded to the authorities.

c) Sent to the authorities: this means that the maximum 2-hour period for cancelling the fine has expired and it has been sent to the authorities.

d) Invalidated: this means the fine has been deleted or cancelled and is no longer valid.

13. INVOICES

On this tab, the user can view requested invoices and request a new invoice for a contracted service.

The list of invoices will be displayed in different colours:

a) White: unsolicited invoices.

b) Blue: invoices selected for invoicing.

c) Grey: invoices that have previously been requested and cannot be requested again.

Users wishing to obtain an invoice should click on it, and the invoice will be sent automatically to their email address.

14. LOCATOR

This tab allows you to search for car parks on the map and view the services available at each car park.

This tab can be accessed from both the HOME SCREEN and the MAIN MENU.

Using a geolocation system, you can find the car park in the INTERPARKING Group network closest to your current location.

The screen will display a map showing your device’s current location (via geolocation), regardless of whether there are any INTERPARKING Group car parks in the vicinity.

When you select a specific car park, a tab will open showing the information and services offered by that car park.

15. ELECTRIC VEHICLE

This tab allows you to:

a) Start a new charging session at one of our chargers.

b) Check the status of the current charging session.

c) View the history of previous charging sessions.

15.1 New charge

On this tab, you can start a new electric charge; you must specify the registration number and the charger by selecting them from the app or by scanning the charger’s QR code using the P- APP. Payment will be made using the credit card linked to the selected registration number.

To start charging, the selected registration number must be within the car park (as detected by the P-APP) and the vehicle must be connected to the selected charger.

The list of chargers will be displayed in different colours:

a) Green: The charger is available for use.

b) Orange: The charger is in use and cannot be selected.

c) Grey: The charger is deactivated and cannot be used.

15.2 Current charging

On this tab, you can view the current charging status for each vehicle registration number, as well as manually stop the current charge. It is important to note that, once charging has been stopped, you must disconnect and reconnect the vehicle’s charging cable to the charger in order to start a new charge.

Information on the duration of the current charge will be displayed:

a) The registration number currently being charged.

b) Car park.

c) Charging start date.

d) Current charging rate.

e) Device on which the charge is taking place.

f) Charging capacity of the device.

g) Cost of the charge.

h) Charging duration.

i) kWh consumed

15.3 My charges

On this tab, the user can view the history of completed charging sessions and filter by a specific date range. Any errors detected during charging will also be displayed.

16. PARTNER ORGANISATIONS

Within the MY ACCOUNT menu, under the MY REGISTRATION NUMBERS tab, the user can add a registration number and activate the ‘Partner Organisations’ option to benefit from special rates at certain car parks; these special rates will apply to users who are active members of organisations with which INTERPARKING has entered into commercial agreements.

To benefit from these special rates, the user must be registered on the P-APP and enter the identifier assigned to them by the associated organisation. The ‘Associated Organisations’ option can be activated when adding or editing a registration number, at which point the user can select the associated organisation and enter the corresponding identifier. INTERPARKING will verify the validity of this identifier by communicating with a service provided by the organisation.

This special rate is personal and non-transferable for each active member of the partner organisation; the same identifier cannot be used by multiple users.

Users may only have one (1) registration number that benefits from the special member rate, and may specify this when registering or editing a registration number within the MY ACCOUNT menu, under the MY REGISTRATION NUMBERS tab. Once the registration number to be used as a member has been specified, users may only change it once (1) per month.

II. GENERAL TERMS AND CONDITIONS FOR ELECTRIC VEHICLE CHARGING WITH THE P-APP

1. Electric vehicle charging service:

The Electric Vehicle Charging Service is a system for contracting and paying for electric vehicle charging services at the various charging points for electric vehicles that can be identified via the P-APP (hereinafter the “Electric Vehicle Charging Service”).

The Electric Vehicle Charging Service will be offered via the P-APP and must be contracted by the User in accordance with the instructions set out therein. The User may consult https://www.interparking.es to find car parks where the Electric Vehicle Charging Service is available.

The User must use their own connection device between the charging point and the electric vehicle, namely a compatible cable that is in perfect working order and well maintained; under no circumstances will INTERPARKING provide the User with such a connection device.

INTERPARKING shall not be liable for any damages arising from the improper use of the Service, nor for the misuse of the aforementioned connection between the charging point and the electric vehicle. Nor shall it be liable for any delay in the provision of the service or any breach of contract where such delay or breach is attributable to circumstances beyond INTERPARKING’s control.

P-APP, as a management, booking and payment platform, provides the User with the electric vehicle charging booking and payment Service under these terms and conditions. For these purposes, the electric vehicle charging Service is provided to the User who is the P-APP account holder, without prejudice to the electric vehicle charging Service being provided for a vehicle that is not owned by the User.

2. Use of the electric vehicle charging service:

Once you have accessed the P-APP, you may book the electric vehicle charging service by following these Instructions for Use:

1. Connect your electric vehicle or plug-in hybrid vehicle to the charging point using a compatible cable.

2. Open the P-APP.

3. Select the ‘Electric vehicle’ option.

4. The electric vehicle charging point has a QR code. Scan this code or select the charger under the ‘New Charge’ tab.

5. Select your vehicle’s registration number.

6. The payment method will be the one linked to the selected registration number.

7. Select “Start Charging” and the electric vehicle charging process will begin after a few seconds.

8. Select ‘Stop’ to halt the charging process, which will stop after a few seconds.

The app’s functionality may change depending on future technological developments; the information above is provided for guidance only.

Under no circumstances is the level of energy supplied guaranteed as part of the service, as this depends on factors beyond INTERPARKING’s control, such as weather conditions or the technical condition of the vehicle (charge level). The User must follow all safety guidelines communicated and/or provided at any time by INTERPARKING and , which are made available both at the charging points and in the information provided by other means.

INTERPARKING shall not be liable for, amongst other things:

1) The improper use, handling or operation of the charging points or their components and, specifically, failure to follow the instructions provided for charging;

2) Breakdowns and damage caused by force majeure or unforeseeable circumstances, or system or telecommunications failures or outages, which may limit or prevent the provision of the electric vehicle charging service or the means used to provide it, and which are indicated at any given time;

3) Damage that may result from the User’s failure to maintain the vehicle or the cable used to carry out the charging service properly, as well as from defects of any kind in the cable;

4) The User’s inability to carry out the charging due to causes beyond INTERPARKING’s control; and

5) Where false or inaccurate information is provided, or where the User has not obtained the necessary prior authorisations.

3. Price and cost of the electric vehicle charging service:

The prices and cost of the electric vehicle charging service shall be clearly indicated at each charging point via an information sign that is clearly visible to the User carrying out the charging operation on their vehicle. However, in future, other methods of providing information on the price and cost of the electric vehicle charging service may be established via the P-APP, which will be displayed on its screen.

Similarly, in line with the energy demand management services required for the effective provision of the service, differentiated prices may be established.

Under no circumstances will the prices for the electric vehicle charging service be fixed; they may vary. Users will be informed of any such variation via the information sign at the electric vehicle charging point or via the P-APP.

4. Right of withdrawal:

In accordance with the provisions of Article 103(a) of RDL 1/2007, the User has no right of withdrawal, as the provision of the electric vehicle charging service is deemed to have been performed at the moment the User contracts and begins to use the Service.

III. GENERAL TERMS AND CONDITIONS OF MULTI-ENTRY PASS P-APP

1. Registration

Registration for the MULTI-ENTRY PASS product, in any of its forms, is carried out via the P-APP application, and its start date is calculated from the hour and minute of the first entry into the car park on the contracted day.

2. Purchase

The purchase of the MULTI-ENTRY PASS product entitles the user granted access to one (1) non-fixed parking space for their vehicle for the duration of the MULTI-ENTRY PASS product option purchased, and to the inclusion of the vehicle in the car park’s third-party liability insurance. These rights will take effect once the entry barrier has been passed; therefore, the MULTI-ENTRY PASS product does not entitle the user to priority access to the car park. If the car park is full or there is a queue of vehicles at the entrance, the user will have to wait before gaining access.

3. Payment

Payment for the MULTI-ENTRY PASS product is made via the P-APP at the time of purchase.

4. Use

Purchasing a MULTI-ENTRY PASS ticket allows you to park for a period of time, entering and leaving as many times as you like within the validity period you have purchased.

- The start date can be set for up to 2 months from the time of purchase.

- The start time is set automatically when you enter the car park.

- Once you have purchased the MULTI-ENTRY PASS product, you can change the start date to a date no more than one month after the date originally specified.

- If the MULTI-ENTRY PASS product has not been used by the specified start date, it remains valid – provided it has not expired – and you can use it by specifying a new start date.

- The MULTI-ENTRY PASS product has an expiry date of 1 month from the start date specified at the time of payment.

5. Validity

Each type of MULTI-ENTRY PASS product has a specific validity period. The user confirms that they have been informed of and are aware of the type of product they have purchased. Use of the car park outside the validity period of the purchased MULTI-ENTRY PASS product will result in payment for parking in accordance with the current P-APP rates for users on an hourly basis.

6. Expiry

The MULTI-ENTRY PASS product has an expiry date of 1 month from the start date specified at the time of payment.

7. Deposit

There is NO security deposit, nor has any security deposit been paid, for the use of the MULTI-ENTRY PASS products described in this information sheet. In the event that this is an update to a previous information sheet, any existing security deposit has been refunded in advance.

8. Associated vehicles

A maximum of one (1) vehicle, identified by its corresponding registration number, may be linked to the purchased MULTI-ENTRY PASS product.

9. QR code

Each vehicle registered on the P-APP will have one (1) unique and non-transferable QR code, generated based on its registration number. This QR code is the primary identifier for each vehicle for any P-APP product purchased. The QR code will be valid for the products in force at any given time, at the selected car parks, and will grant access both at vehicle entrances and exits and at pedestrian access points. To facilitate vehicle movement and identification, some car parks have automatic licence plate recognition ( ) at entry and exit points; however, it is mandatory at all times to carry the QR code in order to access both vehicle entry and exit points and pedestrian access points. Any misuse of the QR code will entitle the company to take whatever measures it deems appropriate, including the removal of the user from the P-APP if it sees fit, and the user shall not be entitled to any form of compensation in this regard.

10. Number plate recognition and automatic entry

In car parks where this service is active, it will be an additional service to the MULTI-ENTRY PASS product; it is free of charge but does not replace access to the car park via the access QR code. The automatic number plate reader will scan the number plate at the car park’s entry and exit points and, if a match is found with a registered number plate, the barrier will open automatically. In the event of a system failure, a reading error or a partial reading, access will be granted via the access QR code. If you do not have the QR code with you, you will not be able to access the car park under the MULTI-ENTRY PASS product package you have purchased.

11. Resolving incidents

If, for any reason, the user does not have the QR code and takes a ticket, this must be paid for in accordance with the car park’s current rates, for users on an hourly basis. However, in specific and justified cases, the company will carry out the necessary checks and determine whether or not the charge is applicable. For any queries, the user may contact the P-APP Customer Service department on 630 60 80 80 or, if they prefer, by email atp.app@interparking.com .

12. Right of withdrawal and refund

INTERPARKING informs you that, subject to the conditions set out in this clause, you have the right to withdraw from this MULTIENTRADA subscription within 14 calendar days from the date of online purchase. It will not be possible to withdraw from this MULTIENTRADA once it has been used for the first time on the first day for which it was purchased, as this product is sold as a single package, for which INTERPARKING applies price discounts based on this single purchase. To exercise the right of withdrawal within the 14-calendar-day period, the Customer must notifyp.app@interparking.com , stating ‘Withdrawal from the service (*)’ in the subject line, of their decision to withdraw from the contract by means of an unequivocal statement confirming that ‘I hereby notify you that I am withdrawing from our contract for the purchase of the service (*) - Date of purchase (*) – Consumer’s name: (*) – Associated registration number (*) – Consumer’s email address (*). Date and signature.

In the event of withdrawal by the Customer, INTERPARKING will confirm receipt of the withdrawal by email and will refund all payments received from the Customer without undue delay and, in any event, no later than 14 calendar days from the date on which the Customer informs INTERPARKING of their decision to withdraw from the contracted Service or Product. The refund shall be deemed to have been made if the Customer does not reject it within 14 calendar days of the date of receipt. The exercise of the right of withdrawal shall extinguish INTERPARKING’s obligations to the Customer in relation to the Service or Product from which the Customer has withdrawn. These terms and conditions shall only apply where the Customer is a consumer and user in accordance with the definition set out in Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Protection of Consumers and Users.

IV. GENERAL TERMS AND CONDITIONS OF THE P-APP MONTHLY SUBSCRIPTION

1. Fee

The fee for the subscribed Pass entitles the user granted access to one (1) non-fixed parking space in the chosen car park, during the hours defined by the type of Pass subscribed to, and to the inclusion of the vehicle in the car park’s third-party liability insurance. These rights will apply once the entry barrier has been passed; therefore, the Pass does not entitle the holder to priority access to the car park. If the car park is full or there is a queue of vehicles at the entrance, the passholder will have to wait before gaining access.

2. QR code

Each vehicle registered on the P-APP will have one (1) unique and non-transferable QR code, generated based on its registration number. This QR code is the primary identifier for each vehicle, for any P-APP product purchased. The QR code will be valid for the products currently in force at any given time, at the selected car parks, and will grant access at both vehicle entrances and exits as well as pedestrian access points. To facilitate vehicle movement and identification, some car parks have automatic number plate recognition at entry and exit points; however, it is mandatory to always carry the QR code in order to gain access to both vehicle entry and exit points and pedestrian access points. Any misuse of the QR code will entitle the company to take whatever measures it deems appropriate, including the removal of the user from the P-APP if it sees fit, and the user shall not be entitled to any form of compensation in this regard.

3. Associated vehicles

Up to 5 vehicles in total may be linked to the subscribed pass, identified by their corresponding registration number(s). The first linked vehicle is included in the subscription fee. Each additional linked vehicle will incur an extra charge of one euro and seventy-five cents (€1.75) per month, including VAT, on top of the pass price. For each additional vehicle, one (1) QR code will be generated free of charge. This service entitles the user to use the car park with a maximum of one associated vehicle at any one time; that is, not simultaneously with the other vehicles associated with the subscription, during the hours defined by the subscription plan taken out.

4. Number plate recognition and automatic entry

In car parks where this service is active, it will be an additional service to the subscription, provided free of charge, but it does not replace access to the car park via the access QR code. The automatic number plate reader will scan the number plate at the car park’s entry and exit points and, if a match is found with a registered number plate, will automatically open the barrier. In the event of a system failure, a reading error or a partial reading, access will be granted via the access QR code. If you do not have the QR code with you, you will not be able to access the car park under your subscribed pass plan.

5. Users with Via-T

Users with a Via-T device in their car must provide their number plate to the car park (where applicable) in order to deactivate the Via-T service or, failing that, deactivate it manually themselves before entering the car park. If this notification is not provided or this action is not taken, the car park accepts no responsibility for any charges or problems that may arise.

6. Validity and use

The subscription is valid from 00:00 on the first day of the month until 23:59 on the last day of the contracted month. The subscriber confirms that they have been informed and are aware of the type of subscription they have taken out. It is not possible for the same subscription to be used simultaneously by several vehicles, even if they are linked to the same account. Use of the car park outside the hours covered by the Pass type, or simultaneously with another vehicle registered under the same Pass, will result in payment for parking in accordance with the current P-APP rates for users on an hourly basis.

7. Resolution of incidents

If, for any reason, the subscriber does not have the QR code and takes a ticket, this must be paid for in accordance with the car park’s current rates for pay-as-you-go users. However, in specific and justified cases, the company will carry out the necessary checks and determine whether or not the charge is applicable. In any event, if the company’s instructions have not been followed, the cost of handling the incident will be one (1) euro, including VAT, which will be added to the following month’s fee. Should you have any queries, please contact the P-APP Customer Service department on 630 60 80 80 or, if you prefer, by email atp.app@interparking.com .

8. New Subscriptions

For new registrations in the current month, the full monthly subscription fee will be payable if registration takes place between the 1st and 15th of the month, and 50% of the monthly subscription fee will be payable if registration takes place between the 16th and the end of the month; payment of this subscription fee entitles the user to park until the end of the current month.

9. Payment

The subscription fee is not automatically renewed, unless the user specifies otherwise via the P-APP, and must be paid by the 1st of each month at the latest, via the P-APP itself. Failure to pay any fee will result in the loss of subscriber status, without any right to a claim.

10. Renewal

If the user requests automatic renewal of the subscription fee, this will take effect on the 1st of each month, via payment using the credit card the user has registered in the P-APP. Failure to pay any fee will result in the loss of subscriber status, without any right to a claim.

11. Termination

The subscriber may terminate the subscription at any time and for any reason, and must do so via the P-APP application, giving at least 15 days’ notice prior to the renewal date. Failure to comply with this requirement will result in the payment of the fee for the following period. The company may terminate the subscription at any time and for any reason, and must give at least 15 days’ written notice.

12. Expiry

The subscription expires automatically at 23:59 on the last day of the contracted month.

13. Security Deposit

There is NO security deposit, nor has any security deposit been paid, for the use of the subscriptions detailed in this information sheet. In the event that this is an update to a previous information sheet, any existing security deposit has been refunded in advance.

14. Right of withdrawal and refund

INTERPARKING informs you that, subject to the conditions set out in this clause, you are entitled to withdraw from the Subscription within 14 calendar days of the date of online purchase. It will not be possible to withdraw from the subscription once it has been used, as this product is sold as a single package, for which INTERPARKING applies price discounts based on this single-package purchase. To exercise the right of withdrawal within the 14-calendar-day period, the Customer must notify INTERPARKING via email atp.app@interparking.com , stating ‘Withdrawal from the service (*)’ in the subject line, and set out their decision to withdraw from the contract in an unequivocal statement stating: ‘I hereby notify you that I am withdrawing from our contract for the purchase of the service (*) - Date of purchase (*) – Consumer’s name: (*) – Associated registration number (*) – Consumer’s email address (*). Date and signature.

In the event of withdrawal by the Customer, INTERPARKING will send an email acknowledging receipt of the withdrawal and will refund all payments received from the Customer without undue delay and, in any event, no later than 14 calendar days from the date on which the Customer informs INTERPARKING of their decision to withdraw from the contracted Service or Product. The refund shall be deemed to have been made if the Customer does not reject it within 14 calendar days of the date of receipt. The exercise of the right of withdrawal shall extinguish INTERPARKING’s obligations to the Customer in relation to the Service or Product from which the Customer has withdrawn. These terms and conditions shall only apply where the Customer is a consumer and user in accordance with the definition set out in Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Protection of Consumers and Users.

V. GENERAL TERMS AND CONDITIONS FOR ELECTRIC CHARGING AT P-STORE

1. Electric vehicle charging service at P-store

The electric vehicle charging service at P-store is a system for contracting and paying for the electric charging service at the various charging points for electric vehicles, which can be identified via the P-store website (hereinafter the “electric vehicle charging service”).

The Electric Vehicle Charging Service must be contracted by the User in accordance with the instructions set out therein. The User may check https://www.interparking.es to see which car parks offer the Electric Vehicle Charging Service.

P-store, as a management, booking and payment platform, provides the User with the booking and payment service for electric vehicle charging in accordance with these Terms and Conditions. For these purposes, the electric vehicle charging service is provided to the User who is the holder of the credit card used for payment, notwithstanding that the electric vehicle charging service may be provided to a vehicle not owned by the User.

2. Use of the electric vehicle charging service on P-store

Once you have accessed P-store, you may book the electric vehicle charging service by following these Instructions for Use:

1. Connect the charging cable between the charger and your vehicle using a compatible cable.

2. Open the P-store website at https://P-store.interparking.es.

3. Select the car park you are at and the charger you wish to use.

4. Select the amount or the number of kWh you estimate you will need. (You will only be charged for what you actually use.)

5. Select whether you wish to receive status notifications by email and, if you require an invoice, you will be sent an email with the steps to follow once charging is complete.

6. Enter a valid email address that you have access to.

7. Read and accept the terms and conditions of use for the chargers.

8. Select whether you would like an invoice at the end of the charging session and to receive charging status notifications by email.

9. Click on ‘Start charging’.

10. Complete the secure payment transaction with your bank.

11. You can check the status of your charge and find out how to download your invoice (if you have requested one) by following the instructions sent to the email address you provided.

The app’s functionality may change depending on future technological developments; the information above is provided for guidance only.

Under no circumstances is the level of energy supplied guaranteed as part of the service, as this depends on factors beyond INTERPARKING’s control, such as weather conditions or the technical condition of the vehicle (charge level). The User must follow all safety guidelines communicated and/or provided at any time by INTERPARKING and made available both at the charging points and in the information that may be provided by other means.

INTERPARKING shall not be liable for, amongst other things:

1) The improper use, handling or operation of the charging points or their components and, specifically, failure to follow the instructions provided for charging;

3) Damage that may result from the User’s failure to maintain the vehicle or the cable used to carry out the charging service properly, as well as from defects of any kind in the cable;

4) The User’s inability to carry out the charging due to causes beyond INTERPARKING’s control; and

5) Where false or inaccurate information is provided, or where the User has not obtained the necessary prior authorisations.

3. Price and cost of the electric vehicle charging service at P-store

The prices and cost of the electric vehicle charging service will be clearly indicated at each charging point via an information sign that is clearly visible to the User carrying out the charging operation on their vehicle. However, in future, other methods of providing information on the price and cost of the electric vehicle charging service may be introduced, which will appear on the P-store website itself.

Similarly, depending on the energy demand management services required for the effective provision of the service, differentiated prices may be set.

Under no circumstances will the prices for the electric vehicle charging service be fixed; they may vary. Users will be informed of any such changes via the information sign at the electric vehicle charging point or on the P-store website.

VI. GENERAL TERMS AND CONDITIONS FOR MULTI-ENTRY BUSINESSES (P-WEB)

1. Purchase:

The purchase of the MULTIENTRADA EMPRESAS product entitles the user granted access to one (1) non-fixed parking space for their vehicle for the duration of the MULTIENTRADA EMPRESAS product plan purchased, and to the inclusion of the vehicle in the car park’s third-party liability insurance. These rights will be valid once the entry barrier has been passed; therefore, the MULTIENTRADA EMPRESAS product does not entitle the user to priority access to the car park. If the car park is full or there is a queue of vehicles at the entrance, the user will have to wait to gain access.

2. QR code:

Each vehicle registered on the P-WEB-EMPRESA app will have one (1) unique and non-transferable QR code, generated based on its registration number. This QR code is the primary identifier for each vehicle. The QR code will be valid for the products in force at any given time, at the selected car parks, and will grant access at both vehicle entrances and exits as well as pedestrian access points. To facilitate vehicle movement and identification, some car parks have automatic number plate recognition at entry and exit points; however, it is mandatory at all times to carry the QR code in order to gain access to both vehicle entry and exit points and pedestrian access points. Any misuse of the QR code will entitle the company to take whatever measures it deems appropriate, including the termination of the user’s P-WEB-EMPRESA account if it sees fit, and the user shall not be entitled to any form of compensation in this regard.

3. Associated vehicles:

One (1) vehicle, identified by its corresponding registration number, may be linked to the purchased MULTIENTRADA EMPRESAS product.

4. Number plate recognition and automatic entry:

In car parks where this service is active, it will be an additional service to the MULTIENTRADA EMPRESAS product, provided free of charge, but it does not replace access to the car park via the access QR code. The automatic number plate reader will scan the number plate at the car park’s entry and exit points and, if a match is found with a registered number plate, will automatically open the barrier. In the event of a system failure, a reading error or a partial reading, access will be granted via the access QR code. If you do not have the QR code with you, you will not be able to access the car park under the MULTIENTRADA EMPRESAS product plan you have purchased.

5. Validity and use:

Each MULTIENTRADA EMPRESAS product type has a specific validity period in 24-hour blocks. The user confirms that they have been informed of and are aware of the product type they have purchased. Use of the car park outside the validity period of the purchased MULTIENTRADA EMPRESAS product will result in payment for parking, in accordance with the current P-APP rates, for users on an hourly basis.

6. Resolution of incidents:

If, for any reason, the user does not have the QR code and takes a ticket, this must be paid for in accordance with the car park’s current rates for users on an hourly basis. However, in specific and justified cases, the company will carry out the necessary checks and determine whether or not the charge is applicable. For any queries, the user may contact the P-APP Customer Service department on 630 60 80 80 or, if they prefer, by email atp.app@interparking.com .

7. Registration:

Registration for the MULTIENTRADA EMPRESAS product, in any of its forms, is carried out via the website https://p-web-empresas.interparking.es , and its start date and time will be as indicated at the time of purchase.

8. Payment:

Payment for MULTIENTRADA EMPRESAS products is made at the time of purchase via credit card on the website https://p-web-empresas.interparking.es. In the case of payment by direct debit, payment for MULTIENTRADA EMPRESAS products purchased during the current month will be debited from the account between the 1st and 5th of the following month. Upon registration as a P-WEB-EMPRESA user, a maximum monthly credit limit is set, up to which the P-WEB-EMPRESA user may purchase MULTIENTRADA EMPRESAS products. This maximum credit limit is reset on the 1st of each month. Failure to pay any amount will result in the loss of P-WEB-EMPRESA user status and the cancellation of all unpaid MULTIENTRADA EMPRESAS products, without any right to a claim. In the event of a chargeback, the amount owed must be paid, plus a surcharge to cover bank charges.

9. Expiry:

The MULTIENTRADA EMPRESAS product expires automatically at the end of the purchased period.

VII. P-APP PRIVACY POLICY

In compliance with the provisions of applicable national and European legislation on the protection of personal data, we inform you that any personal data that our P-APP users may provide to us (collectively referred to as the “USER(S)”), either via the relevant form on the P-APP, or by sending an email to the address provided for this purpose, via emails addressed to our staff, or by any other means of communication, will be included in a data file for which P-APP & WEB SERVICIOS DIGITALES, S.L.U., with Tax Identification Number (CIF) B67447151 and registered office at Av. Parc Logístic, 22, 08040 Barcelona, registered in the Commercial Register in volume 46,968, folio 17, page B-536,716, entry 1, and belonging to the Interparking business group (hereinafter ‘INTERPARKING’).

This privacy policy also applies to the P-Web, accessible via the following link: https://p-web.interparking.es/, which is a service provided to USERS so that they can access, via the website, the same features and services offered by the P-APP.

1. What is personal data and what data is processed?

Personal data is any information that identifies or enables the identification of a natural person, such as their first name, surname, image, voice, postal address, email address, telephone number, official identity documents (Tax Identification Number, National Identity Card, passport), etc., and/or that relates to a natural person, such as their current account details, tastes, preferences, habits and behaviour, and the products or services they purchase, etc.

All personal data will be processed:

a) Provided by the data subject themselves and/or an authorised person via any means of communication, whether through:

· The P-APP, via forms and/or emails.

· Service order forms or paper-based forms or devices collected in person.

· The contracting of services.

b) Data obtained whilst carrying out activities and/or procedures arising from the above actions.

c) Data obtained through the analysis and research of the aforementioned data.

INTERPARKING will process the personal data of all USERS solely for those processing operations that have a valid legal basis, whilst complying at all times with the duty to inform the USER and other essential obligations in this regard.

2. Data controllers

Personal data will be processed by INTERPARKING, as well as by the Group’s parent company in Spain, INTERPARKING HISPANIA, S.A., and the Group’s parent company based in Brussels, INTERPARKING, S.A., for the purpose of ensuring the proper management of services.

3. Data processing, purpose, legal basis and retention periods.

Personal data will be processed in accordance with the purposes described below, in accordance with the legal basis and retention period specified for each purpose.

Purpose of processing: To manage and provide the requested service, as well as to maintain the contractual and/or professional relationship with the USER.

Legal basis: The performance of the contract or the request for services made by the USER.

Recipients: No data is disclosed to third parties, unless there is a legal obligation to do so.

Retention periods: Data will be retained for as long as the professional and/or contractual relationship with the USER continues and, in any event, for the prescribed period of 6 years in compliance with applicable tax legislation regarding commercial and/or invoicing information.

Purpose of processing: To manage and respond to enquiries or queries submitted via the contact forms available on the P-APP.

Legal basis: INTERPARKING’s duly assessed legitimate interest in responding to enquiries raised to the highest standard and to the USER’s satisfaction.

Recipients: No data is disclosed to third parties.

Retention periods: Until the request or enquiry has been resolved.

Purpose of processing: Administrative and financial management, including the issuing of invoices, collections, payments or claims relating to the services provided.

Legal basis: Pre-contractual, contractual and/or post-contractual performance. Furthermore, should it be necessary to take action or make claims for payment for the services, data processing will be carried out on the basis of INTERPARKING’s duly balanced legitimate interest in defending its rights and interests.

Recipients: Data may be shared with: Public bodies and authorities; Financial institutions (for the management of collections and payments).

Retention periods: 6 years from the end of the contractual relationship, in accordance with tax legislation.

Purpose of processing: To send you information, promotions and/or details of INTERPARKING’s activities relating to the services provided. All such communications will be sent via the contact details (email, postal address or mobile phone number) provided.

Legal basis: INTERPARKING’s duly balanced legitimate interest in keeping USERS informed of INTERPARKING’s activities that may be of interest to them.

Recipients: No data is transferred to third parties.

Retention periods: The data will be retained until the USER objects to the processing by means of a simple and accessible opt-out procedure included in every advertising communication or by means of an express request sent via the various contact channels available on the P-APP.

In cases where the legal basis for data processing is legitimate interest, a prior data protection impact assessment has been carried out to ensure that the legitimate interests of USERS do not override our legitimate interests.

All USER information will be treated with absolute confidentiality and all necessary security measures will be maintained to safeguard it.

Furthermore, INTERPARKING informs you that it will only disclose your personal data to those companies strictly necessary to fulfil the contract for the provision of products and/or services, such as banks for the payment of products or transport companies handling the dispatch of correspondence, where applicable. No international transfers of your data will be made.

All our communications will be signed under the INTERPARKING logo. If you detect any incident or fraud, please notify us so that we can take the necessary measures.

4. Minors

The P-APP services are intended for persons aged 18 and over.

INTERPARKING does not deliberately collect information from persons under the age of 18 without the express written authorisation of their parents and/or guardians. Furthermore, INTERPARKING will implement the necessary technical measures to prevent minors from accessing the services offered by INTERPARKING and/or INTERPARKING events or promotions without the express consent of their parents or guardians.

If INTERPARKING detects that a minor is using this P-APP, the services offered by INTERPARKING and/or INTERPARKING events, it will proceed to delete the information submitted and will report this to the relevant authority or body. To this end, INTERPARKING requests the cooperation of all USERS: should any USER become aware of the disclosure and/or use of any such data, they are asked to report this via the email address provided, so that appropriate action can be taken.

5. Obligation to provide personal data

Unless specifically stated otherwise, all data requested from USERS in the forms is mandatory. Refusal to provide the mandatory data will make it impossible to process the specific request and/or provide the services in question.

Furthermore, it is mandatory to notify us of any changes to USERS’ personal data, so that the information held is kept up to date at all times and is free from errors. In this regard, the USER declares that the information and data provided are accurate, up to date and truthful.

6. Who we share your data with

Apart from the transfer of data to INTERPARKING’s aforementioned parent company, INTERPARKING will not transfer your data to any third party, unless required to do so by law or by a court order. Furthermore, the personal data processed may be processed by external partners, acting as data processors on behalf of INTERPARKING, in order to provide the following products and services:

a) IT services, hosting services and telecommunications networks.

b) HR, accounting and/or legal services.

c) Maintenance and cleaning services.

(d) Information archiving, management and destruction services.

e) Transport services.

f) Marketing and advertising services.

Where applicable, all such parties shall maintain the same level of protection for your personal data as set out in this PRIVACY POLICY and/or in the relevant data protection or cybersecurity regulations.

7. International transfers of personal data

INTERPARKING hereby informs you that it does not carry out any international data transfers, as it engages the services of data processors located within the EU who, in all cases, guarantee an adequate level of protection for personal data.

8. Exercising rights

INTERPARKING informs USERS that they have the following rights:

a) Access: this allows the data subject to find out whether or not INTERPARKING is processing personal data concerning them and, if so, to obtain information about their personal data being processed.

b) Rectification: this allows errors to be corrected and data that is found to be inaccurate or incomplete to be amended.

c) Erasure: this allows the data to be erased and no longer processed by INTERPARKING, unless there is a legal obligation to retain it and/or other legitimate grounds for its processing by INTERPARKING take precedence. For example, when personal data is no longer necessary in relation to the purposes for which it was collected, the USER may request that such data be erased without undue delay.

d) Restriction: subject to the conditions laid down by law, this allows data processing to be suspended, thereby preventing INTERPARKING from processing the data in the future; INTERPARKING will retain the data solely for the purpose of establishing, exercising or defending legal claims.

e) Objection: in certain circumstances and on grounds relating to their particular situation, USERS may object to the processing of their data. INTERPARKING will cease processing the data, unless there are overriding legitimate grounds, or for the purpose of exercising or defending potential claims.

f) Portability: this allows the data subject to receive their personal data and to transmit it directly to another data controller in a structured, commonly used and machine-readable format.

The USER may exercise their rights of access, rectification, erasure, restriction of processing, objection and data portability, and/or may withdraw their consent, by sending a written request to INTERPARKING at the following email address: lopd@interparking.com.

9. Complaints to a supervisory authority and the Data Protection Officer (DPO)

If you have any questions or require further information on this matter, please do not hesitate to contact us via our website www.interparking.com.

Should you have any issues relating to data protection, you may contact our Data Protection Officer, David Muñoz de los Reyes, at the following email address: dpo@inffirm.com.

We would also like to remind you of the address of the Spanish Data Protection Agency for any complaints and/or further information regarding your rights: www.aepd.es.

10. Security

INTERPARKING undertakes to adopt the technical and organisational security measures established by law to guarantee the security of the USER’s personal data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data stored and the risks to which it is exposed, all in accordance with the provisions of the applicable regulations.

11. Transfer of third parties’ data to INTERPARKING

Should the USER provide INTERPARKING with personal data relating to third parties that is necessary for the provision of the Services, the USER confirms that they have previously obtained the express consent of those third parties to transfer such data to INTERPARKING.

12. Changes to the PRIVACY POLICY

INTERPARKING may update this PRIVACY POLICY at any time. An updated version of this PRIVACY POLICY will always be available on this P-APP. Should these changes affect purposes not provided for in this PRIVACY POLICY, we will inform you, in good time, of this further processing via the contact details provided, so that, where applicable, you may exercise any rights you deem appropriate.

VI. LIABILITY

INTERPARKING will endeavour at all times to provide the service to the highest possible standard. Notwithstanding the foregoing, we accept no liability arising from faults, interruptions or damage caused by system failures, interference or disconnections, or by the malfunctioning of the service.

Similarly, INTERPARKING accepts no liability and/or responsibility for any loss or damage, of any kind or nature, arising from the unlawful actions of third parties by any means or from the improper or inappropriate use of the P-APP by users, and in any event, INTERPARKING shall not accept any liability arising from acts or negligence beyond its control which may or may not affect, directly or indirectly, the USER’s or third parties’ servers and other computer equipment.

The USER agrees to indemnify and hold harmless INTERPARKING, its subsidiaries, affiliates, directors, collaborators and/or employees from any claim or lawsuit, including reasonable legal fees, brought by third parties as a result of the USER’s improper or unauthorised use of the P-APP and/or the services offered, or the USER’s breach of the GENERAL TERMS AND CONDITIONS and/or the PRIVACY POLICY, as well as any breach of any legislation or right whatsoever.

INTERPARKING cannot guarantee the absence of viruses or other harmful elements that may affect the USER’s equipment; the USER must therefore take the necessary measures to avoid potential risks of this kind, in line with the current state of telecommunications.

INTERPARKING accepts no liability for interruptions to the P-APP caused by force majeure, a failure to update the system, or circumstances beyond its control.

Furthermore, INTERPARKING may temporarily suspend access for security reasons or due to the restructuring of IT resources, with the aim of improving the P-APP service.

INTERPARKING merely provides the USER with the information published on the P-APP. The USER is therefore solely responsible for the correct use of the P-APP and for ensuring that such use complies with the GENERAL TERMS AND CONDITIONS and/or the PRIVACY POLICY.

If the USER is dissatisfied with the use of the P-APP, its content or services, or with any part of these GENERAL TERMS AND CONDITIONS and/or the PRIVACY POLICY , their sole and exclusive remedy shall be to cease accessing the P-APP and/or using its services.

VII. INVALIDITY AND INEFFECTIVENESS OF CLAUSES

If any clause contained in these GENERAL TERMS AND CONDITIONS is declared, in whole or in part, to be void or unenforceable, such nullity or ineffectiveness shall affect only that provision or the part thereof found to be null and void or ineffective, with the GENERAL TERMS AND CONDITIONS remaining in full force and effect in all other respects, and such provision, or the part thereof affected, shall be deemed not to have been included.

VIII. APPLICABLE LAW AND JURISDICTION

In respect of any matter or dispute that may arise concerning the P-APP, its content and the contracted services, the USER and INTERPARKING, expressly waiving any other jurisdiction to which they might be entitled, expressly submit to Spanish law, with the Spanish courts having jurisdiction, and expressly submitting to the jurisdiction of the courts of Barcelona, unless the applicable legislation mandatorily determines another jurisdiction or different legislation.

In the event of any conflict or discrepancy arising from the interpretation or application of these contractual terms and conditions between a consumer user and INTERPARKING, the courts and tribunals which, where applicable, shall hear the matter shall be those provided for by the applicable legal provisions on competent jurisdiction, which, in the case of end consumers, shall be based on the place of performance of the obligation or the user’s domicile.

This is without prejudice to the right of a consumer user to refer the matter to the Consumer Arbitration Board in their local area.

For any correspondence regarding the P-APP, incidents or enquiries, please contact us atp.app@interparking.com .