Frequently Asked Questions
Got questions? We have answers! Check out our FAQ for clear and precise information about our services, rates, subscriptions, and more. Whether you’re preparing for your parking or need help with an issue, we’re here to help you quickly find what you need.
- How do you access the car park with P-app?
You must register a license plate and credit card before entering. Access is done via license plate reader or QR code.
- How is the parking payment made with P-app?
Payment is charged directly to your registered card in the app, no need to use a pay station.
- How long is the multi-entry pass valid for?
It’s valid for 1 month from the selected start date. Once activated, the days must be used consecutively; they are not cumulative or divisible.
- How many license plates can I register on P-App/P-Web?
You can register up to 5 license plates.
- I have VIA-T and I’m a P-App user. How do I access the car park?
Before entering, you must choose which payment method to use and deactivate the one you won’t use, to avoid double charging. If a double charge occurs, the user must request the refund from their bank.
- I want an invoice for a parking ticket. Can I request it through P-Web?
No, invoices can only be requested through P-web for transits and products purchased directly via P-app or P-web.
- In which countries can I use P-app?
Currently, P-app is available in Spain and Romania. Each country uses its own dedicated mobile app.
- Is it free to have a P-app user account?
Yes, having a P-app account is completely free, with no maintenance or installation fees.
- Is it mandatory to carry the QR code if I’m a P-App subscriber?
Yes, even if access is via license plate recognition, you must carry your subscriber QR code to enter and exit the car park.
- Is it safe to use P-app?
Yes, P-app uses secure and encrypted technology to protect your data and payments.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.