Question 1

Are parking fees rounded up?

Accepted Answer

No. Fees are charged per minute and always rounded down, in line with current regulations.

Question 2

Can I change my subscription type?

Accepted Answer

Yes, as long as it hasn't been used or the period hasn't started; you should contact us through the web form.

Question 3

Do I have to leave my keys?

Accepted Answer

No. You should never leave your keys at any Interparking car park in Spain.

Question 4

Do I need to carry my subscriber card with me?

Accepted Answer

Yes, even if access is via license plate recognition, you must carry your subscriber card to enter and exit the car park.

Question 5

Do you offer parking booking?

Accepted Answer

No, we don't offer parking booking service in Spain. Our facilities have high turnover rates and very short waiting times.

Question 6

How can I make a complaint?

Accepted Answer

If you are not satisfied, you can contact Interparking via the contact form.

Question 7

How do I request an invoice with my parking ticket?

Accepted Answer

You must request your invoice at any of our car parks by filling out the invoicing form and presenting the original tickets at the parking office. (Requests are not processed by email).
 For future invoices, use P-App and manage your billing instantly.

Question 8

How do you access the car park with P-app?

Accepted Answer

You must register a license plate and credit card before entering. Access is done via license plate reader or QR code.

Question 9

Is it free to have a P-app user account?

Accepted Answer

Yes, having a P-app account is completely free, with no maintenance or installation fees.

Question 10

Is it mandatory to carry the QR code if I’m a P-App subscriber?

Accepted Answer

Yes, even if access is via license plate recognition, you must carry your subscriber QR code to enter and exit the car park.

Question 11

Is Multi-Entry the same as a parking booking?

Accepted Answer

No, Multi-Entry doesn't function as a booking system. It doesn't reserve your spot or grant access priority. If full, you'll need to wait.

Question 12

Is my car safe?

Accepted Answer

Car parks are constantly monitored, but Interparking is not responsible for vehicles or third-party actions.

Question 13

Is there video surveillance?

Accepted Answer

Yes, all car parks are monitored 24/7, though surveillance does not imply liability for your vehicle.

Question 14

What are the opening hours?

Accepted Answer

All parking lots are open 24 hours a day. If access is closed, you'll need to use your P-app QR code, your parking card, or your parking ticket to gain access.

Question 15

What happens if I lose my ticket?

Accepted Answer

Go to the intercom or service point and give your license plate. Your entry time will be registered and you’ll only be charged for the time spent

Question 16

What if my license plate is not recognized?

Accepted Answer

Use your subscription card or the QR code from the P-app; if you're still having trouble, use the intercoms.

Question 17

What if the machine doesn’t return my money?

Accepted Answer

Use the intercom to speak to staff for assistance.

Question 18

What if there’s an accident?

Accepted Answer

Contact staff via the intercom or service booth and appropriate protocols will be activated.

Question 19

What payment methods are available in the car parks?

Accepted Answer

Each Interparking car park in Spain offers different payment options; check each location or ask onsite.

Question 20

What types of subscriptions are available?

Accepted Answer

You can choose from 24-hour, daytime, nighttime, or custom subscriptions depending on each car park’s availability.

Question 21

Where can I get a subscription?

Accepted Answer

Using P-app/P-web; or directly in the car park.

Question 22

Which banknotes can I use at the payment machines?

Accepted Answer

Most machines accept banknotes up to €50, although some only accept up to €20 for security reasons.

Frequently Asked Questions