Question 1

I’ve already registered on P-Web. How do I access the car park now?

Accepted Answer

If you have registered your license plate and a credit card, you can now access all our car parks. No ticket — entry is via license plate recognition or by scanning the QR code available in your user area.

Question 2

Are multi-entry days calendar days?

Accepted Answer

No, the days are counted as time periods that begin when you enter the car park.

Question 3

Are parking fees rounded up?

Accepted Answer

No. Fees are charged per minute and always rounded down, in line with current regulations.

Question 4

Can I access a car park located in a Low Emission Zone (LEZ) with my vehicle?

Accepted Answer

Yes, as long as your vehicle has the required environmental label according to current regulations.

Question 5

Can I change my subscription type?

Accepted Answer

Yes, as long as it hasn't been used or the period hasn't started; you should contact us through the web form.

Question 6

Can I get alerts or notifications from P‑app?

Accepted Answer

Yes, just enable notifications in your phone settings.

Question 7

Can I register a rental car on P-App/P-Web?

Accepted Answer

Yes, but you must delete the license plate once the car is returned. It is the user’s responsibility to register and deregister plates, as all entries will be charged to the user who registered them.

Question 8

Can I request a refund for a monthly pass?

Accepted Answer

Yes, provided the purchase conditions in effect at the time of acquisition are fulfilled.

Question 9

Can I request a refund for a multi-entry pass?

Accepted Answer

Yes, as long as the terms and conditions valid at the time of purchase are met.

Question 10

Can I use my P-app account on P-Web?

Accepted Answer

Yes, it’s the same account. P-web is the browser version, perfect if you prefer not to install any app.

Question 11

Can I use the car park for storage or as a temporary warehouse?

Accepted Answer

You may not store items or use the parking space as a warehouse.

Question 12

Do I have to leave my keys?

Accepted Answer

No. You should never leave your keys at any Interparking car park in Spain.

Question 13

Do I need to carry my subscriber card with me?

Accepted Answer

Yes, even if access is via license plate recognition, you must carry your subscriber card to enter and exit the car park.

Question 14

Do I need to notify my access to the Low Emission Zone (LEZ) if I park with Interparking?

Accepted Answer

No. If the car park is located within a Low Emission Zone (LEZ) and your vehicle meets the requirements, no further action is needed.

Question 15

Do you offer parking booking?

Accepted Answer

No, we don't offer parking booking service in Spain. Our facilities have high turnover rates and very short waiting times.

Question 16

How can I check if a car park is within a Low Emission Zone (LEZ)?

Accepted Answer

All car parks located within a Low Emission Zone (LEZ) are clearly marked on our website and in the car parks.

Question 17

How can I make a complaint?

Accepted Answer

If you are not satisfied, you can contact Interparking via the contact form.

Question 18

How do I  get a Muli-entry pass?

Accepted Answer

You can get your 1, 2, or 3-day multi-entry pass directly at the car park. For longer stays, passes are available via the P-App or Pweb (1,2, and 3 days also available). The pass is activated upon your first entry on the selected date.

Question 19

How do I know if there are available spaces in the car park?

Accepted Answer

Open P-app, and you can see real-time availability, but it's not guaranteed.

Question 20

How do I request an invoice with my parking ticket?

Accepted Answer

You must request your invoice at any of our car parks by filling out the invoicing form and presenting the original tickets at the parking office. (Requests are not processed by email).
 For future invoices, use P-App and manage your billing instantly.

Question 21

How do you access the car park with P-app?

Accepted Answer

You must register a license plate and credit card before entering. Access is done via license plate reader or QR code.

Question 22

How is the parking payment made with P-app?

Accepted Answer

Payment is charged directly to your registered card in the app, no need to use a pay station.

Question 23

How long is the multi-entry pass valid for?

Accepted Answer

It’s valid for 1 month from the selected start date. Once activated, the days must be used consecutively; they are not cumulative or divisible.

Question 24

How many license plates can I register on P-App/P-Web?

Accepted Answer

You can register up to 5 license plates.

Question 25

I have VIA-T and I’m a P-App user. How do I access the car park?

Accepted Answer

Before entering, you must choose which payment method to use and deactivate the one you won’t use, to avoid double charging. If a double charge occurs, the user must request the refund from their bank.

Question 26

I want an invoice for a parking ticket. Can I request it through P-Web?

Accepted Answer

No, invoices can only be requested through P-web for transits and products purchased directly via P-app or P-web.

Question 27

In which countries can I use P-app?

Accepted Answer

Currently, P-app is available in Spain and Romania. Each country uses its own dedicated mobile app.

Question 28

Is it free to have a P-app user account?

Accepted Answer

Yes, having a P-app account is completely free, with no maintenance or installation fees.

Question 29

Is it mandatory to carry the QR code if I’m a P-App subscriber?

Accepted Answer

Yes, even if access is via license plate recognition, you must carry your subscriber QR code to enter and exit the car park.

Question 30

Is it safe to use P-app?

Accepted Answer

Yes, P-app uses secure and encrypted technology to protect your data and payments.

Question 31

Is Multi-Entry the same as a parking booking?

Accepted Answer

No, Multi-Entry doesn't function as a booking system. It doesn't reserve your spot or grant access priority. If full, you'll need to wait.

Question 32

Is my car safe?

Accepted Answer

Yes, your vehicle is safe within our facilities. We are liable for any damages or losses that may occur as a result of the total or partial breach of our obligations, as established by the Parking Law

Question 33

What are the opening hours?

Accepted Answer

All parking lots are open 24 hours a day. If access is closed, you'll need to use your P-app QR code, your parking card, or your parking ticket to gain access.

Question 34

What are the password requirements for P-App/P-Web?

Accepted Answer

The password must be at least 8 characters long and include at least one number, one letter, and one special character.

Question 35

What does the multi-entry product include?

Accepted Answer

It includes access to a non-assigned space, unlimited entries and exits. No priority access: if the car park is full, you’ll need to wait.

Question 36

What happens if I cross a Low Emission Zone (LEZ) to park outside of it?

Accepted Answer

You may be fined. Make sure the car park is located inside the Low Emission Zone (LEZ) to avoid penalties.

Question 37

What happens if I lose my ticket?

Accepted Answer

Go to the intercom or service point and give your license plate. Your entry time will be registered and you’ll only be charged for the time spent

Question 38

What if I don’t use the multi-entry pass on the start date?

Accepted Answer

No worries. The multi-entry pass remains valid (if not expired) and you can start it later by selecting a new date.

Question 39

What if I leave the car outside the subscription hours?

Accepted Answer

Hourly rates will apply once your subscription hours end.

Question 40

What if my license plate is not recognized?

Accepted Answer

Use your subscription card or the QR code from the P-app; if you're still having trouble, use the intercoms.

Question 41

What if the machine doesn’t return my money?

Accepted Answer

Use the intercom to speak to staff for assistance.

Question 42

What if there’s an accident?

Accepted Answer

Contact staff via the intercom or service booth and appropriate protocols will be activated.

Question 43

What payment methods are available in the car parks?

Accepted Answer

Each Interparking car park in Spain offers different payment options; check each location or ask onsite.

Question 44

What should I do if another vehicle blocks my exit?

Accepted Answer

Use the intercom — our staff will handle it promptly.

Question 45

What should I do if I receive a fine related to a Low Emission Zone (LEZ)?

Accepted Answer

Interparking does not file claims or documents on behalf of customers with the authorities. However, we will provide you with all the necessary documentation to help you manage your appeal.

Question 46

What types of subscriptions are available?

Accepted Answer

You can choose from 24-hour, daytime, nighttime, or custom subscriptions depending on each car park’s availability.

Question 47

Where can I get a subscription?

Accepted Answer

Using P-app/P-web; or directly in the car park.

Question 48

Where can I see the price of multi-entry passes?

Accepted Answer

Prices and availability of multi-entry passes can be checked on P-App/P-Web, as long as you're a registered user.

Question 49

Where can I see the price of the monthly passes?

Accepted Answer

The prices and availability of monthly passes are available on the P-App/P-Web for registered users.

Question 50

Where do I pay for the multi-entry pass?

Accepted Answer

The 1, 2, or 3-day multi-entry pass,  can be paid for directly at the car park. For longer periods, payment is made via the P-App or the Pweb platform.

Question 51

Which banknotes can I use at the payment machines?

Accepted Answer

Most machines accept banknotes up to €50, although some only accept up to €20 for security reasons.

Frequently Asked Questions

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